Many gamers have recently experienced an error while trying to play certain games, including PUBG, CS: GO and Fortnite. What usually happens is the game crashes and an error message pops up that says “bad_module_info has stopped working“. A lot of the time, this crash error happens after they install the Windows 10 Creators Update (1709).
If this is happening to you, you’re no doubt very frustrated, but the good news is you should be able to fix it quite easily. We’ve put together some suggestions to help you fix the problem and get back to gaming. Here are a few things you can try:
- Press the Windows logo key
- Disable fullscreen optimization
- Update your drivers
- Update your BIOS
- Reset your PC
When you see the bad_module_info error, the first thing you should try is to put your game in the background.
To do this, all you need to do is press the Windows logo key on your keyboard as soon as you see this error. This will bring up the Start menu and you’ll leave your game. Then try going back into your game. For some users, this will be enough to fix the issue.
Fullscreen optimization is a feature introduced by Windows to help applications improve their graphics performance. But sometimes this feature can cause FPS drops or a game crash. It’s a good idea to try disabling it and see if this helps you get rid of the bad module info error. Here’s how you can disable fullscreen optimization:
1) Right-click the desktop shortcut for your game and select Properties.
2) Click the Compatibility tab. Select the check box for Disable fullscreen optimizations. Then click OK.
Now try running your game and see if the issue is fixed. If you’re still getting the error, you’ll need to try a different solution.
It’s possible that you’re getting this bad module info crash error because you’re using the wrong device drivers or they’re out of date. Just in case this is the issue, you should update all your drivers and see if it fixes the problem. You can do this manually. of course. But if you don’t have the time, skills, or patience to update them yourself, you can do it with the help of Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to be troubled by the wrong driver you would be downloading, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 steps (and you get full support and a 30-day money back guarantee). Here’s what you need to do:
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to each driver to automatically download the correct version of this driver, then you can manually install it. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
BIOS stands for Basic Input/Output System. It communicates between your computer hardware components and your operating system. And an outdated BIOS can cause game crash errors such as “bad_module_info has stopped working”.
To update your BIOS, you can go to the product support site of your motherboard and download the latest update from there. After that, simply install the update on your computer and see if your problem resolves.
Resetting your computer can help you revert the changes you’ve made (especially any updates you installed) that might have caused the bad module info error. But don’t worry. Doing this won’t cause you to lose all your personal files and data.
Here’s how you can reset your PC:
1) Click the Start button in the lower left corner of your screen and click the Power button. Then press and hold the Shift key on your keyboard and click Restart.
2) Select Troubleshoot.
3) Select Reset this PC.
4) Select Keep my files. Your computer will restart.
5) Choose your account and enter your password to continue the process.
6) Click Reset.
7) Wait until the process is finished, and then check to see if it’s fixed your problem.
If you’re still experiencing issues after trying the solutions we suggested here, let us know. Leave a comment below and we’ll do our best to help you.