If you’re on Windows 10 and your mouse and keyboard stop working after your PC wake from sleep, you’re not alone. Many Windows users are reporting this problem as well. But no worries, it’s possible to fix.
Here are 3 solutions for you to try. You may not have to try them all; just work your way down until you find the one works for you.
Note that you need to have a workable mouse or pen to perform the following methods.
It is suspected that auto driver updates in Windows Update is causing this problem.
Even though Windows Update alleges to install the correct drivers, it is not uncommon that a lot of users have bad drivers provided by Windows which cause sorts of problems. Sometimes, Windows Update will replace the manual update drivers with its own drivers, which is unacceptable for some PCs.
To fix your mouse and keyboard not working issue, you need to disable automatic driver updates from Windows.
1) Click the Start button on your keyboard and click Control Panel.
2) View by Category, click System and Security.
3) Click System.
4) Click Advanced system settings.
5) Click the Hardware tab, then click Device Installation Settings.
6) Click No, let me choose what to do and Never install driver software from Windows Update. Click Save Changes.
Faulty or outdated mouse and keyboard drivers is very likely to be the cause of this problem. You should verify that your mouse and keyboard have the right drivers, and update if they don’t.
If you don’t have the time, patience or computer skills to update your drivers manually, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to the flagged mouse and keyboard devices to automatically download and install the correct versions of their drivers (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Faulty settings in Power Management is also one of the likely reasons for this problem. You can change to a different setting mode to see if the problem is resolved:
1) On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter.
2) Expand Mice and other pointing devices. For keyboard driver, expand Keyboards.
3) Right-click the device name of your mouse or keyboard driver and click Properties.
4) Click Power Management, make sure the box for Allow the computer to turn off his device to save power option is un-checked and click OK.
5) Reboot your computer. See if this problem occurs again.